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CK Academy
48 Gilhams Avenue
Banstead
Surrey
SM7 1QR

0208 393 3822

georgina.ford@ckacademy.co.uk 

48 Gilham's Ave
Banstead, SM7
United Kingdom

0208 393 3822

Leadership

The most successful leaders in business today ALL demonstrate high levels of Emotional Intelligence… Do You?

'Our world is changing and the change is transformational! The relentless ratcheting upward of the pace of business means leadership is ever more crucial.' (D Golman)


The CK Academy Approach

We provide Professional Development and Training for Business Leaders, Managers, teams & individuals to reach their full potential.

Our coaching programmes help leaders get real results, improve emotional intelligence and provides specific leadership best practices relevant to you and your organisation

Renowned for our inspirational approach, professional motivating coaching techniques and the development of effective individuals.

Our programmes are all highly bespoke and designed to enable you to:

  • Reach your personal and professional potential
  • Boost performance
  • Enjoy more rewarding relationships
  • Maximise your career potential
  • Master the art of positive thinking
  • Achieve outstanding results in diet and exercise

We don’t believe a one size fits all approach works; instead, we build a professional working relationship to ensure you get exactly what you need from our programmes whether it is a one off event or a comprehensive package of coaching and mentoring.

With over 25 years experience we have an unrivalled and highly respected wealth of expertise, bags of enthusiasm and pride ourselves on amazing and long lasting life changing results.

Our clients include the public sector and private industry, education, and the NHS, working with teams and individuals.

5 comments that demonstrate how coaching significantly impacts on business

“I have now gained the ability to delegate workloads, most importantly allowing the individual to work in their preferred style whilst I focus on the outcome and not get bogged down in trying to have everyone do things my way.”

“Given me the tools to move up the career ladder and get more of what I want and less of what I don’t want! I particularly benefitted from the assertiveness sessions, asking for what I need to enable me to carry out my responsibilities professionally and effectively.”

“Assisted me in my endeavour to have a greater level of balance in my home and working life by focusing on the tools given, particularly working effectively in the right matrix and acknowledging when I am not.”

“Helping me to ask for promotion and bring a whole new dimension to our organisation by getting to grips with how our systems are not always delivering the results we need, often because some of our processes and procedures do not now do what we need of them.”

“Understanding how if I am more aware of the behaviour of others I can get more from my colleagues, looking to be better at recognising the differences and creating better more harmonious relationships in the workplace resulting in greater productivity and a happier team.”


Programmes

Our unique background and respected expertise includes using the highly regarded DiSC® Profiling to underpin our programmes and coaching where appropriate.

DiSC® Profiling/Behavioural Change

The DiSC® model is a powerful research-validated award winning behavioural profiling tool.

Designed to help people to understand why they behave as they do and how to adapt behaviours in order to build better relationships with others.

The DiSC® model provides a non-judgemental common language for exploring behavioural issues and solving a range of issues such as:

  • Leadership Development
  • Management Development
  • High Performing Team Development
  • Sales Development
  • 363 Leaders

Leadership Development Programme - The Work of Leaders Made Simple

Based on best practices, Work of Leaders connects to real-world demands that provide a clear path for action.

Everything DiSC® Work of Leaders approaches leadership as a one-to-many relationship, as opposed to the one-to-one relationship explored in Everything DiSC® Management.

It focuses on tangible steps directed at leading a group or organisation toward desired outcomes.

Using the framework of Vision, Alignment, and Execution, Work of Leaders encourages leaders to understand their own leadership behaviours and how they impact their effectiveness.

RESEARCH-BASED

  • Result of four-year research and development effort
  • Analysed and distilled by prominent leadership researchers
  • Input from more than 300 subject matter experts at over 150 organisations
  • Identified leadership best practices

5 Key Focus Areas

  • Introduction to ‘Work of Leaders’: Participants discover the Work of Leaders process.
  • Vision: Participants learn about the three drivers of Vision and discover how they approach each driver.
  • Alignment: Participants learn about the three drivers of Alignment and discover how they approach each driver.
  • Execution: Participants learn about the three drivers of Execution and discover how they approach each driver.
  • Action Planning: Participants explore their strengths and challenges and create an action plan for improvement.

Outcomes:

Become more familiar with personal behavioural effectiveness in influencing, leading others and achieving more.

  • Pinpoint strengths and growth opportunities to develop the self–awareness and self–management skills required for leading others
  • Have a comprehensive understanding of what others need from your leadership
  • Understand your view of leadership behaviours versus what others see
  • Create an Action Plan to increase leadership and behavioural effectiveness
  • Build improved collaboration across levels and functions
  • Explore the influence your management style has on how you manage time, make decisions, and approach problems
  • Develop team responsibility and solution focused individuals

Management Development Programme

Outcomes:

This programme will show you how to bring out the best in your team and ensure they reach their true potential through clearer communications, highly effective leadership and positive interaction.

Everything DiSC® Management will also help you to influence and communicative clearly with your peers and your manager and learn to adapt your natural management style to achieve better engagement and communication.

The 5 Key Focus Areas are:

Introduction to your Management Style

Understand your management style including decision making problem solving and how you interact with your team.

 Learn how to identify the DiSC® styles of the people you manage so that you can adapt your style and bring out the best in your people.

Directing and Delegating

Understand your strengths and challenges when directing and delegating.

Learn how to adjust to fit the needs of the people you manage.

 Engage your team on a deeper level and gain commitment to perform.

Motivation

Discover how your DiSC® style affects the motivation of others

Learn to identify and adapt to increase the motivation levels of each individual within your team.

Developing Others

Learn about your natural styles when developing others.

 Discover the development preferences for each DiSC style and how to accommodate each style.

Ensure that the development activities that you conduct with each member of your team are relevant, engaging and fully in tune with their learning preferences.

Working with your Manager

Learn to modify your approach to meet the needs and preferences of your leaders, managers and peers.

 Increase your ability to influence and communicate effectively.


Developing High Performing Teams

DiSC® Workplace Profiling

Everything DiSC® Workplace can be used with everyone in an organisation, regardless of title or role, to improve the quality of the workplace.

The Everything DiSC® Workplace Profile helps build better relationships — one relationship at a time.

Participants understand and appreciate the styles of the people they work with.

The result is more effective and productive working relationships.

Everything DiSC® Workplace focuses on:

  • Discovering Your DiSC® Style
  • Understanding Other Styles
  • Building More Effective Relationships

This programme is a hugely powerful tool for the development of individuals in a wide range of environments including sales, management, and team working.

Giving learners a deep insight into their own behaviour and understanding others, therebycreating better relationships.

 Specific tips, strategies and action plans to help learners become more effective.

Everything DiSC® Workplace Workshop focuses on:

  • Discovering Your DiSC® Style
  • Understanding Other Styles
  • Building More Effective Relationships
  • Helps build great working relationships
  • Increases productivity and commitment
  • Improves awareness of why we & our colleagues behave the way we do
  • Creates greater communication & harmony
  • Helps to reduce conflict & misunderstanding
  • Improves staff retention

Sales Development Programme

Everything DiSC® Sales teaches salespeople how to connect better with their customers.

Participants learn how to read the styles of their customers. The result is salespeople who adapt their styles to connect better — and close more sales!

Everything DiSC® Sales focuses on three vital areas:

  • Understanding Your DiSC® Sales Style
  • Recognising and Understanding Customer Buying Styles
  • Adapting Your Sales Style to Your Customer’s Buying Style

The 6 Key Focus Areas are:

Understanding Your DiSC® Sales Style

  • Introduction to the DiSC® Sales Map. Learn about your personal DiSC® sales style and how our own priorities influence our selling behaviours.
  • Participants use what they’ve learned about sales priorities with a variety of different activities.
  • Recognising and understanding customer buying styles and priorities using customer mapping skills.
  • Adapting your sales style to your customer’s buying style
  • Participants use their DiSC® Sales Maps to understand how to navigate from their own styles to those of different types of customers.
  • Participants role play adapting to their most challenging customer and look at tools for effective selling with that customer.

The Everything DiSC® 363 for Leaders Report

Everything DiSC® 363 for Leaders is for anyone who wants to use 360 degree feedback as part of their leadership development, whether they’re an emerging leader or an experienced executive.

  • Introduction to Everything DiSC® 363 for Leaders
  • Your Leadership Outlook
  • 8 Approaches and their Practices
  • How Your colleagues  See You
  • Self vs. All Raters & How Your Ratings Compare (helps identify gaps between Self & Raters)
  • Breakdown by Group(Manager, Peers, Direct Reports, Others)
  • 3 Practices for Each Effective Leadership Approach
  • Your Greatest Strengths as a Leader(determined by the Raters)
  • Your 3 Strategies for Development
  • Data Summary & Comments

‘One to One’ Leadership & Mentoring Programme

Outcomes:

Become more familiar with personal behavioural effectiveness in influencing and leading others to achieve maximum results.

  • Pinpoint strengths and growth opportunities to develop the self–awareness and self–management skills required for leading others
  • Have a comprehensive understanding as a leader and what others need from your leadership
  • Understand your view of leadership behaviours versus what others see
  • Create an Action Plan to increase leadership and behavioural effectiveness
  • Build improved collaboration across levels and functions
  • Explore the influence your management style has on how you manage time, make decisions, and approach problems
  • Tools for working effectively together with leaders

Create a comprehensive development action plan specifically to focus on:

  • Prioritising and delegating
  • Leading under pressure
  • Assertiveness
  • Developing team responsibility and solution focused individuals
  • Personal Mentoring

Case Study

Management with A Human Face!

Using DiSC® to Retain Staff and Improve the Working Environment.

The Mission and its Challenges

Dansk Supermarked Gruppen is the largest retail group in Denmark, owning seven retail chains including several of the best known supermarkets, hypermarkets, and non-food chains. One of their supermarkets, Netto, also has stores in several other European markets. Dansk Supermarked Gruppen continues to be one of the fastest growing companies in Danish retail trade, with approximately 43,000 employees, more than 1,300 stores in five countries and an annual turnover exceeding 8.5 billion Euros including tax.

As can be found in similar retail chains, the culture within the group is very high pressured, with great focus on business results. The chain therefore employs a rigid top-down approach. This requires long hours from Managers who are largely driven by their sales results - so much so that they often check their store sales figures every hour! The working environment is very competitive and demanding, and one where the bottom line means everything.

Although this highly driven culture has led to a successful and profitable company, the group faces a huge challenge in successfully developing and maintaining a motivating climate for staff in such a pressurized environment. For example, in 2008 staff turnover was registered at 60% with a very high level of sickness and absence recorded - indicating low staff morale. Results such as these were felt to be detrimental to the company’s success going forward.

What Dansk Supermarked Gruppen Did

Dansk Supermarked Gruppen had already been working for a number of years, however with their HR challenges; the organisation recognised that further change was needed. The Senior Management team was keen to continue using DiSC® as it had proved to be very successful and was well embedded within the organisation. They recognised that their long term use of DiSC® had already provided a great foundation to work with in their goal to provide a more motivating work environment for their staff. The Senior Management team therefore believed that by installing DiSC® into their key management development programmes, it would help prevent against the drain of talent and reduce the high absence level amongst staff going forward. Furthermore it would assist the company’s key objective of recruiting and retaining key talent at all levels.

In order to meet these challenges, the HR function developed a Leadership and Management Programme that included several DiSC® solutions to make a difference! By ‘walking the talk,’ they would create a more motivating and positive climate for their teams to function in.

The Leadership and Management Programme is an intensive course, where every store manager can expect to attend 6-10 classroom training days per year. The training team consists of 25 store managers and 10 from HR and is based around two key models; DiSC® and Situational Leadership.

By keeping things simple the participants will be better able to keep a clear focus and include their learnings more easily into their daily working lives.

They attribute their success to the following:

  • In such a competitive culture, there is a great desire to ‘be the best.’ Store managers understand that being involved in such a programme offers a great way to further develop their skills and competencies, thereby becoming much more valuable to the organisation.
  • The programme is fully endorsed by Senior Management, and therefore proves a compelling reason to be involved. Managers are extremely driven by their own store’s position in the league tables;   this proven coaching programme helps to develop more motivated and harder working staff (who get better results).

How all these benefits are then transferred from the classroom to the shopfloor?

  • The ‘common language’ of DiSC® has become embedded within the company culture and reinforced over the last three years. This helps individuals to better relate to colleagues and customers and has led to a more motivating and collaborative store atmosphere.
  • As advocates, the Managers are not only helping to install key messages, but they are ‘walking the talk’ and therefore passing the message and key learnings onto their teams
  • Importantly, HR and Managers are aligned and learning to work together more effectively to the benefit of the whole organization with a higher profile amongst employees.
  • To help sustain progress, all Managers are measured on the results of staff satisfaction, HR targets and customer satisfaction – as well as their sales results!

The Results

  • Staff turnover reduced from 60% to 30% within 2 years
  • Over 22,000,000 Euros saved due to lower staff turnover (lower recruitment costs, better trained staff)
  • Sickness/absence remains level at 3%
  • Response rate of 90 % on staff survey (managers must score a 75 out of 100 satisfaction rating, in survey)

Lessons Learned

  • Stakeholder involvement is crucial
  • Outcomes must be tied to behavioural changes in the workplace
  • Job relevance is key
  • Engagement relies upon implementation
  • Learning is a process and not an event

What’s Next?

Dansk Supermarked Gruppen have developed a new programme for the Top Team.

The underlying principles of the Leadership Programme will follow a strength-based or appreciative approach.

 In Dansk Supermarked Gruppen this approach is defined as:

  • Respecting and valuing the individual competencies of all employees
  • Developing the strengths and potentials of the individual employee